Palma de Mallorca
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Account Manager
Description
Company description :
OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.
In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.
Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.
With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.
As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.
This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.
At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
Position Overview:
As an Account Manager you will form part of an existing international team of sales executives, account managers and other members of the sales department. Remember, an effective Account Manager not only understands technology but also excels in building relationships and delivering value to clients. If you thrive in a dynamic environment, enjoy working closely with clients, and have a passion for technology and security, we encourage you to apply for this exciting position!
Your Mission:
The Account Manager will be responsible for managing a portfolio of clients within the yachting industry. The Account Manager serves as the primary business contact for the client and is responsible for client satisfaction. The Account Manager is expected to consistently provide excellent customer service to accounts, as well as represent client needs and goals within the organization and match these needs with services and solutions offered by OmniAccess.
Key Responsibilities::
Client Relationship Management:
- Develop and nurture long-term relationships with the customers in your portfolio and their representatives.
- Understand their unique requirements, preferences, and pain points.
- Regularly engage with clients to ensure satisfaction and address any concerns.
Solution Alignment:
- Collaborate with our technical teams to identify suitable solutions for each client.
- Present our IT, network, communications, and cybersecurity services tailored to their specific needs.
- Ensure that our offerings align with the yachts goals and enhance their operations and onboard experience.
Sales and Upselling:
- Proactively identify upselling opportunities within the existing client base.
- Present additional services or upgrades that could benefit their yacht operations and guest experience.
- Drive revenue growth by expanding the scope of services provided.
Project Coordination:
- Work closely with project managers and technical experts to implement solutions.
- Oversee the successful delivery of services, ensuring client satisfaction.
Market Insights:
- Stay informed about industry trends and emerging technologies.
- Provide clients with relevant insights and recommendations to enhance their yacht security and communication systems.
Reporting:
- Provide regular updates to management on account status, challenges, and opportunities
- Record commercial activity in the appropriate management system (CRM)
Minimum requirements
Qualifications and Experience:
Education, Certifications and Experience
- Undergraduate degree or equivalent is a plus.
- Proven experience as an Account Manager or similar role, preferably in the maritime or luxury yacht industry.
Skills & Mindset
- Strong communication skills with a client-focused attitude
- Motivated, goal oriented, persistent and a skilled negotiator
- Proven upselling and cross-selling skills.
- Commercial experience in IT, Telco, networking and/or cybersecurity. Experience in the superyacht industry is a plus
- Excellent command of the English language (written & verbal).
- Resident or citizen of the EU, and able to start employment at OmniAccess without requiring any visa or work-permit
- Available within 2 months
- Willing to travel on a regular basis
Why join us:
- Full-time, permanent position with competitive salary
- Annual performance bonus based on individual and company achievements.
- Hybrid model: possibility of two days per week of teleworking.
- Flexible working hours
- Access to private health insurance from day one.
- Exclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company.
- Be part of a 2025 Certified Great Place to Work®
- Benefits and perks at the office:
- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues.
- Gym and game room at your disposal.
- 50% subsidized lunch tickets in some Parc Bit restaurants.
- Continuous training and growth opportunities as the company expands.
- Career Growth: An opportunity to work in a high-growth area within a leading network solutions provider.
- Innovation-Driven Environment: Be part of Marlink’s commitment to delivering next-generation solutions in connectivity and digital transformation.
- Global Exposure: Work with diverse, talented teams across different regions and sectors.
- Professional Development: Access to training, conferences, and resources to enhance skills and knowledge.
OmniAccess is an equal opportunity employer committed to building a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone, regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status, has fair and equal access to opportunities for growth, development, and success.
We expressly encourage applications from qualified persons with disabilities. As part of our commitment to full inclusion, OmniAccess will assess and provide reasonable accommodations or adjustments, where needed and appropriate, and in accordance with applicable law, to ensure equal participation in the recruitment process, including applications, interviews, assessments and onboarding, as well as, where applicable, the performance of the essential functions of the role.
Candidates who require a reasonable accommodation or adjustment during the recruitment process may contact our HR team confidentially at recursos.humanos@omniaccess.com. Any information shared will be voluntary, treated confidentially and used only to manage the requested accommodation or adjustment and/or to comply with applicable legal obligations.
We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, skills, merit and alignment with the requirements of the role, ensuring a transparent and merit-based selection process for every candidate.
