Palma de Mallorca
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CX Product Manager
Description
Company description
OmniAccess is a leading managed service provider of premium connectivity, networking and cyber solutions. From our headquarter in Palma de Mallorca we cater services for superyachts, boutique cruise and research vessels, with a very strong commitment to service quality & availability. As part of our integral end-to end solutions, we design, implement and support onboard IT networks, bandwidth management tools and cyber security services, all aimed at providing our clients with premium digital solutions and the best possible user experience.
In 2018, OmniAccess joined forces with the Marlink Group. Marlink is a managed service provider and global leader in remote ICT solutions with annual revenues surpassing $800 million and 1,500 employees operating in more than 30 countries.
Wherever our customers are in the world, we deliver them possibilities to work smarter and to operate more effectively, more safely, more sustainably - without the limitations of technology.
With our possibility platform, we enable a comprehensive suite of end-to-end managed solutions (Connectivity, Network, Cyber Security, Cloud & IT, IoT & Apps), supported by professional services, unmatched global operations and delivery capabilities and local support teams.
As a global company with a local focus, we help make tomorrow’s possibilities today’s realities.
This strategic partnership has enabled us to expand our reach and capabilities, offering our clients an even broader range of innovative digital solutions and unparalleled support.
At OmniAccess, our vision is bold and clear: to deliver possibilities anywhere, empower innovation everywhere, and shape the future of maritime digital solutions.
Job Overview
We are looking for a motivated CX Product Manager to join our Portfolio & Innovation team, driving the evolution of Marlink Group’s Customer Experience (CX) Platform – the suite of digital touchpoints (portals, mobile apps, APIs) that empower our customers to manage and interact with our complete portfolio of solutions across connectivity, network, cybersecurity, IT & Cloud, IIoT, and digital applications.
You will play a key role in orchestrating cross-functional collaboration between business units, design, technology, and delivery teams to turn product ideas into tangible digital experiences.
This position is a great opportunity for a skilled, user-focused product professional who thrives in an international, fast-evolving tech environment, and wants to contribute to the digital transformation of a global technology leader.
Your Mission
Your mission is to ensure our Customer Portals continuously evolve to meet user expectations, align with business goals, and drive engagement. You will support the CX Product Lead in translating strategy into execution — bridging product vision, design, technology, and market needs.
Key Responsibilities
Product Strategy & Roadmap
- Maintain the product roadmap for the CX platform, in alignment with company strategy
- Prioritize features and enhancements based on customer insights, business impact, and technical feasibility.
Product Discovery & Customer Understanding
- Conduct user research and market analysis with our UX and marketing teams to identify pain points and opportunities.
- Gather business requirements and use cases from stakeholders across Business Units to design appropriate solutions.
- Turn insights into actionable product enhancements and new features.
Solution Design & Specification
- Collaborate with designers, developers, and architects to define functional requirements and user journeys.
- Write clear and structured user stories, acceptance criteria, and success metrics.
- Review deliverables to ensure they meet both user needs and business goals.
Cross-Functional Orchestration
- Coordinate with Group IT, UX/UI leads, QA, and project management office to ensure roadmap execution and timely delivery.
- Identify and help resolve delivery bottlenecks.
- Act as the key contact point for your assigned product scope
Continuous Improvement & Performance
- Analyse data on usage, satisfaction, and performance using analytics tools.
- Translate findings into actionable product improvements.
Go-to-Market & Adoption
- Collaborate with marketing to prepare product marketing assets: release notes, presentations, videos, demo environments, etc.
- Support customer support and training teams by maintaining the knowledge base: FAQs, manuals, walkthroughs.
- Ensure new releases are well-communicated and adopted by users and internal teams.
Minimum requirements
Experience & Background
- 2–4 years of experience in digital product management, ideally in B2B platforms, SaaS, or customer portal environments.
- Proven experience in cross-functional teams (tech, UX, marketing).
- Experience with Agile methodologies (Scrum, Kanban).
- Technical curiosity: comfortable discussing APIs, architecture, and UX flows with engineers.
Skills & Mindset
- Strong analytical skills and attention to detail; able to define KPIs and interpret data.
- Excellent communication and stakeholder management.
- Proactive and structured, with a “get things done” attitude.
- User-centric mindset with attention to quality and experience.
- Comfortable working in an international environment (English fluency required).
Why Join Marlink & What We Offer
- Full-time, permanent position with competitive salary
- Hybrid model: possibility of two days per week of teleworking.
- Flexible working hours
- Access to private health insurance from day one.
- Dynamic, multicultural environment with over 30 nationalities.
- Opportunity to work in an innovative company at the forefront of telecom and IT services.
- Professional Development: Access to training, conferences, and resources to enhance skills and knowledge.
- Benefits and perks at OmniAccess’ headoffice:
- Breakfast, high-quality daily lunch at a very low cost, fruit and snacks all day long.
- Every Thursday you will have a free lunch with your colleagues.
- Gym and game room at your disposal.
- Exclusive discounts at car rental companies, insurance companies, banks, travel agencies, and phone company.
OmniAccess, as part of the Marlink Group, is an equal opportunity employer determined to build a diverse and inclusive workplace. We are committed to ensuring that all individuals are treated with dignity and respect, and that everyone—regardless of race, ethnicity, gender, gender identity or expression, sexual orientation, age, religion, disability, or any other legally protected status—has fair and equal access to opportunities for growth, development, and success.
We are also dedicated to upholding fairness and objectivity throughout our recruitment process. All hiring decisions are based solely on qualifications, relevant experience, and alignment with the requirements of the role, ensuring a transparent and merit-based selection for every candidate.
